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Frequently Asked Questions

Where is the caravan on the site?

The Caravan is situated on Rose bank. Rose bank is in- between both of the parks facilities. The main entertainment and the Lakeside Village. It is roughly a 5-10 minute walk to these facilities.

Do we need to take our own bedding?

All bedding is provided on your arrival. including washing up facilities. You will need to take your own towels and toiletries.

Are entertainment passes included in the price and do we need them?

The price of the caravan is for accommodation only and does not include entertainment passes. When we have received full payment and all your details we can then book you in with Haven. This will allow you to book the passes in advance, online if you wish to do so, or you can purchase them from reception when you arrive. If you purchase these in advance it will allow you to book any activities that might be still available.
The entertainment passes give you access into the swimming, entertainment lounges and activities. You do not need passes for the arcades, restaurants and shops.

Are pets allowed?

Yes we accept 2 dogs at any one time. There will be an added set price of £20 to your holiday price. This is the same amount whether you bring 1 or 2 dogs with you.

What are the check in and check out times?

The check in time is 3pm on the day of your arrival and check out is 10am on the day of your departure.

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